Frequently Asked Questions
How can I get information on my MACPASS account?There are two ways to access up-to-date information on your MACPASS account:
Access your account information on-line in the account login area.
or
Call our customer service line at (902) 463-3100. You will need to know your account number and your personal identification number (PIN), which will be provided when you subscribe. You should change your PIN on-line when you login to your account for the first time.
About MACPASS
- What is MACPASS plus?
- What is MACPASS?
- How does MACPASS work?
- How is my toll determined?
- In which lanes can I use MACPASS?
- Does MACPASS work in any type of vehicle?
- Can I use my MACPASS transponder at other toll facilities?
- Where can I read the terms and conditions that apply to MACPASS?
- How can I get information on my MACPASS account?
- How do I pay for my MACPASS?
- Can I use more than one payment option?
- Can I have more than one MACPASS?
- What will happen if my account balance reaches zero?
- What happens if my MACPASS is lost or stolen?
- Are there any fees associated with MACPASS beyond my monthly usage charges?
- How do I cancel my MACPASS account?
- What is the difference between a personal account and a commercial account?
- How do I make monthly payments on a commercial account?
- I drive a motorcycle/moped/scooter. What is the best way to use my MACPASS?
- Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?
- Is HHB looking at other methods of payment for motorcycles, mopeds and scooters?
- Sometimes the toll gate does not lift. Why?
- What happens if I do not use my MACPASS transponder correctly?
- How do I properly install my MACPASS?
- What happens if I have more than one electronic transponder in my vehicle?
- What is the maximum speed when driving through the toll lanes?
- What do I do if my MACPASS comes off of my windshield?
- I own multiple vehicles, how can MACPASS work for me?
- Sometimes the toll gate does not lift as I approach the toll booth. Why?
- What happens if I do not install and use my MACPASS transponder correctly?
