Frequently Asked Questions
What happens if my MACPASS is lost or stolen?As soon as you know your MACPASS transponder is lost or stolen, you should notify the MACPASS Customer Service Centre at (902) 463 - 3100 or log-in to your account on-line and report it lost or stolen. You should have your account number and PIN ready. Once you report the loss or theft, you will not be responsible for any further charges. Your MACPASS transponder will be de-activated. There is a $25.00 fee for transponders that are lost, stolen or are not returned in good working condition.
About MACPASS
- What is MACPASS plus?
- What is MACPASS?
- How does MACPASS work?
- How is my toll determined?
- In which lanes can I use MACPASS?
- Does MACPASS work in any type of vehicle?
- Can I use my MACPASS transponder at other toll facilities?
- Where can I read the terms and conditions that apply to MACPASS?
- How can I get information on my MACPASS account?
- How do I pay for my MACPASS?
- Can I use more than one payment option?
- Can I have more than one MACPASS?
- What will happen if my account balance reaches zero?
- What happens if my MACPASS is lost or stolen?
- Are there any fees associated with MACPASS beyond my monthly usage charges?
- How do I cancel my MACPASS account?
- What is the difference between a personal account and a commercial account?
- How do I make monthly payments on a commercial account?
- I drive a motorcycle/moped/scooter. What is the best way to use my MACPASS?
- Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?
- Is HHB looking at other methods of payment for motorcycles, mopeds and scooters?
- Sometimes the toll gate does not lift. Why?
- What happens if I do not use my MACPASS transponder correctly?
- How do I properly install my MACPASS?
- What happens if I have more than one electronic transponder in my vehicle?
- What is the maximum speed when driving through the toll lanes?
- What do I do if my MACPASS comes off of my windshield?
- I own multiple vehicles, how can MACPASS work for me?
- Sometimes the toll gate does not lift as I approach the toll booth. Why?
- What happens if I do not install and use my MACPASS transponder correctly?
