Frequently Asked Questions
Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?To ensure your safe crossing, motorcycle, moped and scooter drivers must come to a complete stop and swipe their MACPASS in front of the MACPASS reader located above the coin basket in all cash lanes. Vehicles using the MACPASS only lanes are required to reduce speeds to 25 km/h during ideal conditions. Because motorcycles, mopeds and scooters do not have a standard, reliable location to mount a MACPASS, there is a chance that the toll gate may not lift, requiring the driver to make a sudden stop. Any vehicle that stops in the MACPASS only lane is risking injury against themselves and their vehicle.
Reduce risk of injury to you and your vehicle by avoiding the MACPASS only lanes, coming to a complete stop and swiping your MACPASS transponder across the MACPASS reader located in all cash lanes.
About MACPASS
- What is MACPASS plus?
- What is MACPASS?
- How does MACPASS work?
- How is my toll determined?
- In which lanes can I use MACPASS?
- Does MACPASS work in any type of vehicle?
- Can I use my MACPASS transponder at other toll facilities?
- Where can I read the terms and conditions that apply to MACPASS?
- How can I get information on my MACPASS account?
- How do I pay for my MACPASS?
- Can I use more than one payment option?
- Can I have more than one MACPASS?
- What will happen if my account balance reaches zero?
- What happens if my MACPASS is lost or stolen?
- Are there any fees associated with MACPASS beyond my monthly usage charges?
- How do I cancel my MACPASS account?
- What is the difference between a personal account and a commercial account?
- How do I make monthly payments on a commercial account?
- I drive a motorcycle/moped/scooter. What is the best way to use my MACPASS?
- Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?
- Is HHB looking at other methods of payment for motorcycles, mopeds and scooters?
- Sometimes the toll gate does not lift. Why?
- What happens if I do not use my MACPASS transponder correctly?
- How do I properly install my MACPASS?
- What happens if I have more than one electronic transponder in my vehicle?
- What is the maximum speed when driving through the toll lanes?
- What do I do if my MACPASS comes off of my windshield?
- I own multiple vehicles, how can MACPASS work for me?
- Sometimes the toll gate does not lift as I approach the toll booth. Why?
- What happens if I do not install and use my MACPASS transponder correctly?
