Frequently Asked Questions

Sometimes the toll gate does not lift. Why?

Most commonly, the toll gate does not lift when:

• Users let their account balance reach zero
• Users do not use the transponder correctly

If you allow your account balance to reach zero, you will get a stop signal in the lane when you attempt to use your MACPASS. If this happens you will need to make arrangements to make a payment or your account may be suspended and a $10.00 reactivation fee will be applied.

Please note: As your account balance nears zero, a low balance message will appear under the ``GO`` sign as you travel through the toll lane.

Other reasons why the toll gate may not lift are:

Speeding through the tolls: Motorcycle, moped and scooter drivers are encouraged to come to a complete stop and swipe their MACPASS in front of the MACPASS reader located above the coin basket in all cash lanes. All other vehicles must reduce speed to 25 km/h to ensure that the MACPASS transponder will work correctly. All vehicles should be prepared to stop at any time while going through the tolls.

Defective transponder: Unfortunately, it is possible that your transponder may be defective. To get a new transponder just log onto your account at www.myMACPASS.com or visit the MACPASS customer service centre between 8:30am – 5:30pm, Monday to Friday. Report and return your defective transponder in person or by mail at PO Box 39, 465 Princess Margaret Blvd, Dartmouth, NS, B2Y 3Y2.

Please note: A $25.00 fee will be applied to users who do not return transponders to the MACPASS customer service centre.

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About MACPASS

• What is MACPASS plus?
• What is MACPASS?
• How does MACPASS work?
• How is my toll determined?
• In which lanes can I use MACPASS?
• Does MACPASS work in any type of vehicle?
• Can I use my MACPASS transponder at other toll facilities?
• Where can I read the terms and conditions that apply to MACPASS?

Maintaining your MACPASS

• How can I get information on my MACPASS account?
• How do I pay for my MACPASS?
• Can I use more than one payment option?
• Can I have more than one MACPASS?
• What will happen if my account balance reaches zero?
• What happens if my MACPASS is lost or stolen?
• Are there any fees associated with MACPASS beyond my monthly usage charges?
• How do I cancel my MACPASS account?

Commercial vs. Personal Accounts

• What is the difference between a personal account and a commercial account?
• How do I make monthly payments on a commercial account?

Using MACPASS for Motorcycles and Mopeds

• I drive a motorcycle/moped/scooter. What is the best way to use my MACPASS?
• Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?
• Is HHB looking at other methods of payment for motorcycles, mopeds and scooters?
• Sometimes the toll gate does not lift. Why?
• What happens if I do not use my MACPASS transponder correctly?

Proper Use of MACPASS in Passenger and Commercial Vehicles

• How do I properly install my MACPASS?
• What happens if I have more than one electronic transponder in my vehicle?
• What is the maximum speed when driving through the toll lanes?
• What do I do if my MACPASS comes off of my windshield?
• I own multiple vehicles, how can MACPASS work for me?
• Sometimes the toll gate does not lift as I approach the toll booth. Why?
• What happens if I do not install and use my MACPASS transponder correctly?