Frequently Asked Questions
Sometimes the toll gate does not lift as I approach the toll booth. Why?Most commonly, the toll gate does not lift when:
- Users let their MACPASS account reach zero
- Users have installed the transponder incorrectly
Please note: As your account balance nears zero, a low balance message will appear under the “GO” sign as you travel through the toll plaza.
Other reasons why the toll gate may not lift:
Speeding through the tolls: Vehicles are to reduce speeds to 25km/h when traveling through the toll plaza to ensure that the MACPASS transponder will work correctly.
Type of windshield or vehicle: Vehicles with metalized windshields may encounter problems with the reading of their MACPASS transponder. Any metal that is located in the same area that your MACPASS is installed may cause interference with the reading. For a complete list of vehicles that may have metalized windshields contact the MACPASS customer service centre in person, by phone 902-463-3100, or click here http://www.transcore.com/pdf/0008950B%20Vehicle%20List.pdf
Interference from car starter: Sometimes the location of the automatic vehicle starter on the windshield or vehicle roof can interfere with the reading of the MACPASS transponder.
Defective transponder: Unfortunately, it is possible that your transponder may be defective. To report a defective transponder or to get a new one, just log onto your account at myMACPASS.com or visit the MACPASS customer service centre between 8:30am to 5:30pm, Monday to Friday. You can return your defective transponder in person or by mail at PO Box 39, 465 Princess Margaret Blvd, Dartmouth, NS, B2Y 3Y2.
Please note: A $25.00 fee will be applied to users who do not return transponders to the MACPASS customer service centre.
Overhead obstructions: Overhead obstructions such as ladders have been known to interfere in the reading of MACPASS transponders.
About MACPASS
- What is MACPASS plus?
- What is MACPASS?
- How does MACPASS work?
- How is my toll determined?
- In which lanes can I use MACPASS?
- Does MACPASS work in any type of vehicle?
- Can I use my MACPASS transponder at other toll facilities?
- Where can I read the terms and conditions that apply to MACPASS?
- How can I get information on my MACPASS account?
- How do I pay for my MACPASS?
- Can I use more than one payment option?
- Can I have more than one MACPASS?
- What will happen if my account balance reaches zero?
- What happens if my MACPASS is lost or stolen?
- Are there any fees associated with MACPASS beyond my monthly usage charges?
- How do I cancel my MACPASS account?
- What is the difference between a personal account and a commercial account?
- How do I make monthly payments on a commercial account?
- I drive a motorcycle/moped/scooter. What is the best way to use my MACPASS?
- Why should motorcycle, moped and scooter drivers not use MACPASS only lanes?
- Is HHB looking at other methods of payment for motorcycles, mopeds and scooters?
- Sometimes the toll gate does not lift. Why?
- What happens if I do not use my MACPASS transponder correctly?
- How do I properly install my MACPASS?
- What happens if I have more than one electronic transponder in my vehicle?
- What is the maximum speed when driving through the toll lanes?
- What do I do if my MACPASS comes off of my windshield?
- I own multiple vehicles, how can MACPASS work for me?
- Sometimes the toll gate does not lift as I approach the toll booth. Why?
- What happens if I do not install and use my MACPASS transponder correctly?
